Refund policy
Return and refund policy
Last updated: April 25, 2026
All products from Ink and Pxl are made to order. Each item is printed and produced after you place your order. This approach reduces waste and supports small batch production.
Returns and Exchanges
We do not accept returns or exchanges for the following:
- Wrong size selected
- Wrong color selected
- Change of mind after purchase
Please review product details and size guides before placing your order.
Damaged or Defective Items
If your order arrives damaged or has a production issue, we will arrange a replacement or refund.
To request support:
- Contact us or Email us: hello@inkandpxl.com within 30 days of delivery
- Include a clear photo showing the issue
- Use our support form or email our team
You do not need to return the damaged item.
Orders with Multiple Issues
If multiple items share the same issue, provide one photo or video showing all affected products in a single frame. This helps speed up verification.
Failed Deliveries
If delivery fails due to an incorrect address or missed delivery:
- You can request a reprint with an additional shipping fee
- Or request a partial refund
Printing Variations
For direct-to-garment printing, slight variations in print placement can occur. A tolerance of up to 0.5 inches is considered acceptable and not treated as a defect.
Refunds
Approved refunds are issued back to your original payment method. Processing times depend on your payment provider.